CUSTO
What CUSTO Can Do For You
How it works
From a single conversation to a production-ready, tested, and committed data application — infrastructure dependencies aside.
Receive and classify the support request
CUSTO receives the customer message from chat, email, portal, or ticketing system, identifies the intent and urgency, extracts key details, checks customer context, and assigns the right category, priority, and support workflow.
Retrieve trusted support knowledge
CUSTO searches approved knowledge sources: product documentation, FAQs, policies, troubleshooting guides, previous cases, and internal notes. The response is grounded in verified content, not guesswork or generic model knowledge.
Recommend a response or next action
CUSTO prepares a suggested answer, troubleshooting step, routing decision, or escalation path based on the retrieved evidence and the customer’s situation. Agents can review, edit, approve, or reject the recommendation before sending anything.
Route, escalate and update the ticket
If the case needs specialist input, CUSTO routes it to the right team with a concise summary, context, evidence, and recommended next steps. Ticket status, priority, ownership, and SLA risk are updated as the case moves forward.
Track resolution and improve support knowledge
Once the case is resolved, CUSTO summarises the outcome, captures missing knowledge, detects repeat issues, and recommends updates to FAQs or process guidance so future cases are faster, more consistent, and easier to resolve.
Who is it for
